Shipping

All KOTI equipment is shipped for free from our warehouse in Montreal. Thanks to our partnerships with multiple express couriers, we can offer affordable shipping rates. Simply select the Shipping option during checkout.

They will be shipped within 2 to 5 business days from the day we receive your order or the day we receive the inventory at our warehouse (if the items are in pre-order).

You will be notified via email if we are experiencing delays on orders and shipments.

Returns & Exchanges

For merchandise that is unopened, unused, in the same condition and packaging that you received it, you have fifteen (15) days from the date of delivery to request a return or exchange. Please contact us immediately if the item is defective, damaged or if you receive the wrong item. To initiate a return, please contact us at support@kotisports.com

Once we have accepted to refund your order and have received the returned item, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.

Your order can be cancelled immediately if it has not yet been shipped. 

If your order has already been shipped you will have to wait to receive the order and then request a return if you do not want to keep the items. 

If you have selected the “Pick Up” option you will be able to cancel your order before having obtained the items.

Please contact our customer service team to initiate an exchange. All exchanges must be approved before a replacement product is shipped. Instructions for how to proceed will be sent by our support team.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and correct it.

Paddle Boards

Each set of iSUP contains at least:

- Paddle Board KOTI

- Backpack

- Double action pump

- Slide in center fin

- Adjustable Paddle

The length of a board will mainly have an impact on its speed and handling.

A longer board will slide more easily on the water, which will make it faster. However, it will be less reactive and therefore more difficult to handle.

Conversely, a shorter board will slide less on the water, but will be more responsive. Thus, it will be slower, but easier to handle.

The important thing for your iSUP and its backpack is that they are stored in a dry and isolated environnement. Your shed and garage are therefore great places in the spring, summer and fall.

However, Canadian winters are too cold, both for your iSUP and its backpack. So, unless your garage or shed is heated to at least 5 degrees Celsius / 45 degrees Fahrenheit at all times, it's best to store your equipment somewhere else.

It's okay if your iSUP and its bag spend a few minutes outside in the winter. But repeated periods and / or longer than ten minutes in an environment where the mercury is below zero will make your iSUP immensely fragile, to the point where it could shatter without even moving or being impacted.

Unfortunately, iSUPs are sold with accessories as a set. It is not possible to separate a set to have only one or two pieces.

Yes, your dog can board your iSUP with you. The materials of our iSUPs are extremely durable, so there is no danger of its claws puncturing your iSUP. However, it is important to take extra precautions, such as making sure that:

- your dog is comfortable (not all dogs like to sail!),

- that he can swim,

- that it is equipped with a flotation device suitable for dogs of its size and weight,

- that your board is able to support the total of your weight, its own and any other equipment you may have on board,

- that you will have enough space on your iSUP to control it despite your dog's presence.