Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.

Yes, please contact our customer service team to initiate an exchange. All exchanges must be approved before a replacement product is shipped. Instructions for how to proceed will be sent by our support team.

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet.

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.