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Shipping and Pick up

 

All KOTI Sports equipment is shipped from our warehouse in Montreal. They will be shipped within 5 to 10 business days from the day we receive your order or the day we receive the inventory at our warehouse (if the items are in pre-order). Thanks to our partnerships with multiple express couriers, we can offer affordable shipping rates. Simply select the Shipping option during checkout.

Do you want to save even more? We also offer the option to pick up your order free of charge in Montreal, Quebec City, and Ottawa.

Pick-up Option Montreal

You can pick-up your order free of charge at our warehouse at 405 Dickson, garage door 3, Montreal, Quebec, H1N2H6

Our warehouse team will be happy to give you your equipment every Tuesday from 10 am to 2 pm and Thursday from 2 pm to 6 pm. Please note that due to the popularity of our products, some of them are only available for pre-order at different times. You can refer to the date range mentioned on the individual product page to know when the product will be back in stock. To thank you for your trust, there is always a discount on pre-ordered equipment. After your order, you will receive an email when inventory is available again at our warehouse.

No date range mentioned means that the product is in stock, you can refer to the pick up schedule above and come pick up your order at our warehouse.

Pick-up Option Quebec City and Ottawa:

If you have selected the “Local Pickup Quebec” or “Local Pickup Ottawa” option at checkout, you can pick-up your order free of charge in Quebec City or Ottawa.

How does that work? It’s very simple, we load our delivery truck with your orders and go to Quebec City and Ottawa once a month. You receive a call and/or email from us when your order is ready for pickup, you will have all the information about the location and time­. All we need is your order number, the pickup process is safe and fast.

COVID-19 Delays

Every day, we try to be as proactive as possible to inform you of potential production or delivery delays. It is very important for us to remain transparent with our customers. We do everything in our power to deliver on time and also to respect the date range mentioned for items in pre-order, but we can’t promise that the items will get to our warehouse on time because some logistics situations are beyond our control. Thank you for your understanding and trust.


*Please note that the shipping cost may vary from the cost reflected in your order confirmation for some regions, you will always be notified before the shipping if this is the case. 

If you have any questions regarding the delivery of your order call us at (438) 638 7897 or email us at support@kotisports.com

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