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FAQ

Paddle Board

Each set of iSUP contains at least:

- iSUP board

- Backpack

- Double action pump

- Slide in center fin

- Paddle

The length of a board will mainly have an impact on its speed and handling.

A longer board will slide more easily on the water, which will make it faster. However, it will be less reactive and therefore more difficult to handle.

Conversely, a shorter board will slide less on the water, but will be more responsive. Thus, it will be slower, but easier to handle.

The volume of the board will mainly have an impact on the weight it can support.

Thus, the higher the volume a board has, the greater its payload will be. The simplest rule for a beginner using an all-around board is this: for every pound that the board will have to support, one liter of volume will be needed. So a beginner who weighs 220 lbs will need a board that supports at least 220 lbs. And if he gets a 220-liter board, he won't be able to carry luggage… let alone passengers!

The thickness of a board will mainly have an impact on its flotation. The thinner the board, the less it will float. Even some ultra thin boards (like the iSUP surf) are totally submerged when not on a wave. These boards will therefore be less efficient in shallow water. In addition, they might break more easily in a river with a lot of current and rocks, since it will be more likely to rub against it.

With that in mind, you probably guessed that a thicker board will float more, which will make it very useful in shallow or rocky water.

The important thing for your iSUP and its backpack is that they are stored in a dry and isolated environnement. Your shed and garage are therefore great places in the spring, summer and fall.

However, Canadian winters are too cold, both for your iSUP and its backpack. So, unless your garage or shed is heated to at least 5 degrees Celsius / 45 degrees Fahrenheit at all times, it's best to store your equipment somewhere else.

It's okay if your iSUP and its bag spend a few minutes outside in the winter. But repeated periods and / or longer than ten minutes in an environment where the mercury is below zero will make your iSUP immensely fragile, to the point where it could shatter without even moving or being impacted.


If it is stored securely in a dry, isolated and heated environment and is well stable, there is no problem. But make sure it won't be under pressure and its weight is well distributed. Outside of the water, your iSUP should be nothing more than a fragile trinket! It is definitely not a tablet!

If you want, you can place it in your living room as a Pinterest-style decoration, but make sure your cat won't knock it over or scratch it!

Unfortunately, iSUPs are sold with accessories as a set. It is not possible to separate a set to have only one or two pieces.


The majority of iSUP models are designed to carry one person and some light luggage.

However, we offer several models that can take additional weight, such as our multi-person iSUPs or our fishing model.

To find out how much weight a board can support, check out the maximum payload specification, displayed on the pages of our models.

Yes, your dog can board your iSUP with you. The materials of our iSUPs are extremely durable, so there is no danger of its claws puncturing your iSUP.

However, it is important to take extra precautions, such as making sure that:

your dog is comfortable (not all dogs like to sail!),

that he can swim,

that it is equipped with a flotation device suitable for dogs of its size and weight,

that your board is able to support the total of your weight, its own and any other equipment you may have on board,

that you will have enough space on your iSUP to control it despite your dog's presence.

Let's be honest, you can use your paddle however you want! However, we recommend using the paddle with the curve facing forward. Thus, its use will be optimal.

Once your iSUP is perfectly dry and folded into its backpack, find a dry, isolated and ideally heated place for it. Avoid places that are too hot (over 25 degrees Celcius / 75 degrees Fahrenheit) or too cold (under 5 degrees Celcius / 45 degrees Fahrenheit).

Here is some important information to help you choose the right place to store your iSUP:

- Sun rays: Even when they are light, the sun's rays create enough heat to greatly accelerate the wear and tear of your board, in addition to discoloring it. 

- Humidity: Just because your board is made to go on the water doesn't mean it does well in a humid environment! Moisture creates mold, which will seriously damage your board.

- Heat: In an environment that is too hot (25 degrees Celsius / 75 degrees Fahrenheit and above), your board materials may prematurely wear and discolor, even if they are inside the backpack.

- Cold: In an environment that is too cold (5 degrees Celsius / 45 degrees Fahrenheit) and below), the materials and accessories of your iSUP could be weakened by the cold and even break on their own.

- Backpack: Your iSUP's backpack is not bubble wrap. Once in storage, make sure your bag is flat and stable and that no pressure will be exerted on your bag (make sure nothing could fall on it). If stored the wrong way, your iSUP could warp or break.

Once out of the water, it's important to rinse your board, especially if you've been in salt water. Then you can deflate it (make sure you have completely removed the air), fold it up and store it in its backpack. Ideally, try to dry your board before putting it in the bag. If you haven't had time to dry it before you leave the beach, take your iSUP out of its bag to dry it completely when you get home.

Shipping & Returns

All KOTI Sports equipment is shipped from our warehouse in Montreal. Thanks to our partnerships with multiple express couriers, we can offer affordable shipping rates. Simply select the Shipping option during checkout.

They will be shipped within 5 to 10 business days from the day we receive your order or the day we receive the inventory at our warehouse (if the items are in pre-order).

You will be notified via email if we are experiencing delays on orders and shipments.


For merchandise that is unopened, unused, in the same condition and packaging that you received it, you have fifteen (15) days from the date of delivery to request a return or exchange. Please contact us immediately if the item is defective, damaged or if you receive the wrong item. To initiate a return, please contact us at support@kotisports.com

Once we have accepted to refund your order and have received the returned item, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 days for your bank or credit card company to process and post the refund too.

Your order can be cancelled immediately if it has not yet been shipped. 

If your order has already been shipped you will have to wait to receive the order and then request a return if you do not want to keep the items. 

If you have selected the “Pick Up” option you will be able to cancel your order before having obtained the items.


Please contact our customer service team to initiate an exchange. All exchanges must be approved before a replacement product is shipped. Instructions for how to proceed will be sent by our support team.

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and correct it.

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